Refunds & Returns

At Bodytonix, we want returns and refunds to be clear and straightforward. This policy applies to purchases made through www.bodytonix.com.au and does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Change of Mind Returns

We offer a 14-day change of mind return policy, beginning from the date your order is marked as delivered by the carrier’s tracking information.

To request a change of mind return, please email admin@bodytonix.com.au within the 14-day period and include your order number.

To be eligible, the product must:

• Be unused and unopened.
• Be in its original, undamaged packaging.
• Be in a condition suitable for resale.
• Be accompanied by proof of purchase.

Please do not send a return until you have contacted us and received return instructions.

Approved change of mind returns must be posted to us. Our warehouse is not open to the public and cannot accept in-person returns or drop-offs.

Return postage is the customer’s responsibility, and original shipping charges are non-refundable for change of mind returns. We recommend using a tracked postal service, as you remain responsible for the parcel until it is received by us.

Return Inspection and Refunds

Once your return is received, our warehouse will inspect the product to confirm that it is unopened, in its original condition and eligible for return.

If approved, we will refund the amount paid for the returned product to the original payment method. We will notify you by email once the refund has been processed.

Although we process approved refunds promptly, your bank or payment provider may take additional time to display the funds in your account.

Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, defective or different from what you ordered, please contact us as soon as possible at admin@bodytonix.com.au.

Please include your order number, a description of the issue and, where possible, clear photographs of the product, packaging and shipping label. Keep the product and packaging while we review the matter.

Do not return the product directly to the manufacturer. We will provide return instructions where a return is required.

Products returned because of a fault, damage or fulfilment error do not need to meet the unopened-product requirements that apply to change of mind returns.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement. If a failure is minor, we may provide an appropriate remedy within a reasonable time. Depending on the circumstances, other remedies may also be available for reasonably foreseeable loss or damage.

Where a product is confirmed to be faulty, damaged, defective or incorrectly supplied, Bodytonix will cover reasonable return postage costs where required by law.

Exchanges

Exchanges may be offered for eligible returns, subject to product availability. If a replacement product is unavailable, we will discuss an appropriate alternative or refund with you.

Please contact us before returning any product so our team can confirm the available options and provide return instructions.

Return Address

Bodytonix
1/39 Leighton Place
Hornsby NSW 2077
Australia

This address is for postal returns only. There is no public access to the warehouse.

Order Cancellations and Changes

We process and dispatch orders quickly, so there may only be a short period in which an order can be cancelled or amended.

If you need to cancel or change an order, contact admin@bodytonix.com.au immediately. We will do our best to assist, but changes cannot be guaranteed once processing has commenced and an order cannot be cancelled after dispatch.